How quickly can I start using the Securedmail service? You can typically begin sending encrypted messages as soon as the next business day after placing your order.
Can I send encrypted messages abroad? Yes, anywhere in the world.
How is the recipient identified in the Securedmail service? The sender can choose the recipient identification method: either an SMS password sent to the recipient’s mobile phone or strong electronic identification (online banking credentials or mobile certificate).
Can external parties send Securedmail messages to me on their own initiative? Yes. You can add a link for sending encrypted messages to your website alongside your other contact details.
Are Securedmail servers located in Finland? Securedmail servers are located in Finland and are distributed across several data centers to ensure high availability.
How does Securedmail ensure information security and the protection of personal data? Information security management and development follow the international ISO 27001 standard (information security management system) as well as the Finnish KATAKRI and PiTuKri criteria. Our operations comply with all requirements of the EU General Data Protection Regulation (GDPR). One of our key strengths is more than 20 years of experience in providing highly secure encrypted email services.
If I have questions about using the service, how quickly can I get help? Our customer service is available on weekdays from 8:00 to 16:00. You can contact us via the web form, email, or phone. Customer service typically answers calls immediately and responds to messages within two hours.
